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Frequently Asked Questions (FAQ)


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How can I order?

You can use the contact form or contact us via e-mail at info@chocoidea.com and send us your request. Smaller quantities can be purchased directly through our usual online store.

Can I pay by invoice?

Of course, as a business client you can also pay us by invoice.

Can I order individual products?

Please order smaller quantities directly via our online shop at  www.chocoidea.com

Is there a minimum order quantity?

Often the minimum quantity is determined by individual wishes. Just contact us.

Shipping

How long does it take to send my shipment?

Sending on the territory of Germany generally takes 2 to 4 business days. This does not include extraordinary orders and seasonal items. Delivery is subject to personal agreement.

Do you also deliver outside Germany?

We currently deliver to Germany, Austria, Belgium, Luxembourg, Netherlands, Denmark, Liechtenstein, Switzerland, Czech Republic, France, United Kingdom, Monaco, Italy, Poland, Slovakia, Slovenia, Hungary, Estonia, Finland, Croatia, Latvia, Lithuania, Norway, Bosnia and Herzegovina, Bulgaria, Greece, Iceland, Romania and Serbia. In regard to other countries, please contact us. We will certainly find a solution.

What is the shipping cost?

Shipping costs depend on the quantity, weight and volume of the shipment. We are happy to advise you and calculate the cost of your individual order.

Ingredients

How to store best chocolate and chocolate candies?

We recommend that you store our products in a place that is protected from light at temperatures of 18° C and humidity up to 50%.

What is the shelf life of a product?

The shelf life is different for all products. All products you order at CHOCOIDA have a shelf life of 12 to 24 months. If you would like to know about the exact shelf life of a product, please email us at info@chocoidea.com.

Claims

Who can we turn to if we are not happy with a Chocoidea product?

You can contact our customer service directly at +49 8161 919156 or contact us via the contact form. Please specify the exact product name, date and place of purchase.

All prices include statutory VAT plus shipping costs, unless otherwise specified.

Scratched prices match current chocoidea.com prices.

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